Frequently Asked Questions (FAQ)
Welcome! 🌿
Here you will find answers to the most common questions about innera, our products, webinars, and seminars.
If you can't find what you're looking for, please feel free to contact us.
We are happy to assist you personally.
Order, Shipping & Payment
How long does shipping take?
We process your order as quickly as possible. Within Germany, the delivery time is usually 1–2 working days. For international orders, delivery times may vary depending on the destination country.
We ship within Germany, Austria, and Switzerland. We also deliver to many other European countries.
Shipping costs depend on the country of delivery and the order value and will be transparently displayed to you at checkout.
Further information on shipping and delivery can be found here.
Can I change, cancel, or return my order after it's been placed?
Yes. As long as your order has not yet been shipped, please contact us as early as possible. We will gladly check if a change or cancellation is still possible.
Regardless, you are of course entitled to the statutory 14-day right of withdrawal. All information and our withdrawal form can be found here.
Who is sending my order?
Orders are carefully processed and shipped by our partner Biosa Vitalkonzepte. This ensures reliable and fast delivery.
What payment methods are available to me?
We offer you various secure payment options. Depending on the order value, delivery country and availability, you can pay with PayPal, credit card, Klarna or by prepayment (bank transfer), among others.
All payment methods available for your order will be displayed directly in the checkout.
You can find more information about our payment methods here.
Products
How do I find the right product?
Every person is unique – therefore, there is no one-size-fits-all solution.
With our innera compass, you can find out in just a few minutes which products and inspirations might fit your current goals.
Of course, we are also happy to advise you in person.
Can I combine multiple products?
Many of our products can be usefully combined. However, which combination might be suitable for you depends on your personal goals and individual situation.
If you are unsure, we will be happy to help you.
Where can I find information on ingredients and application?
You can find all information on ingredients, recommended consumption, and application directly on the respective product page.
Should you have any further questions, we would be happy to advise you personally.
Are your products vegan or free from gluten and lactose?
Many of our products are vegan, as well as gluten- and/or lactose-free.
You can find the respective information directly on the corresponding product page.
Webinars & Seminars
innera & Biosa Vital Concepts
What is the connection between innera and Biosa Vitalkonzepte?
innera works closely with Biosa Vitalkonzepte.
The products in our shop come from our long-standing partner Biosa Vitalkonzepte and have been carefully selected because they fit our philosophy of holistic well-being.
In addition to high-quality products, we would also like to support you on your journey with knowledge, webinars, seminars, and personal guidance.
Why do I find Biosa Vital Concepts products at innera?
For many years, Biosa Vitalkonzepte has been developing high-quality products related to nutrition and well-being.
We are pleased to offer these products through our shop and to combine them with our holistic concept of knowledge, inspiration, and personal support.
innera & Landhaus Weserbergland
Can I visit you on-site?
Yes.
Our location is at Landhaus Weserbergland in Vahlbruch – a place to arrive, feel good, and connect.
There, you can also discover a selection of our products and combine many of our seminars with a stay.
Contact
Your question wasn't answered?
Then feel free to write to us.
We look forward to getting to know you personally and answering your questions.